Allegations of mis-selling

During 2009, AEGON received a number of complaints regarding the alleged mis-selling of its products and services including some relating to legacy products in the UK. Where justified, the company took steps to address these complaints as quickly and efficiently as possible. In some cases, action was taken against the salesmen, agents or brokers involved. In others, measures were adopted to strengthen the sales process or modify existing products and services.

 

During 2009, AEGON paid no significant fines to redress cases of mis-selling.