Fraud involving intermediaries

AEGON has measures in place to avoid incidents of fraud involving employees, intermediaries or those outside the company. This includes specific training and programs to raise awareness among staff. In those cases where fraud has been committed, AEGON takes steps against those involved. In 2009, forty incidents of fraud involving intermediaries were reported to the company, just over half in the United States. Incidents of fraud involving external parties totaled 374, more than two-thirds of which occurred in the Netherlands. Incidents of fraud are measured each quarter as one of the company's key risk indicators.