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Strategy and analyses
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Chapter
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1.1
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CEO statement
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Message from CEO Alex Wynaendts
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1.2
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Key impacts, risks, and opportunities
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Who we are and what we do
Our approach to sustainability - New markets are emerging
Our approach to sustainability - More needs to be done to expand green energy use
Our Shareholders - Managing risk
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Organisational profile
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2.1
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Name organization
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Contact information
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2.2
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Products and services
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Our customers - Products and services
Our customers - New products and modifying existing product specifications
Our customers - AEGON's brands around the world
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2.3
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Operational structure
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Our Shareholders - Corporate Governance
Annual Report - Our Businesses
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2.4
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Location headquarters
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Contact information
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2.5
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Countries located
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About this Report
Our customers - AEGON's brand around the world
Appendix II: AEGON's global workforce 2009
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2.6
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Nature of ownership and legal form
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Website (www.aegon.com)
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2.7
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Markets
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Who we are and what we do
AEGON's portfolio of brands
Our Customers
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2.8
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Size of operations
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Who we are and what we do - AEGON's financial performance in 2009
Appendix II: AEGON's global workforce 2009
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2.9
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Organizational changes
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Appendix II: AEGON's global workforce 2009
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2.10
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Awards
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Our approach to sustainability - AEGON's performance in 2009
The wider community - Setting the pace for greener buildings in the US
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Reporting parameters
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3.1
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Reporting period
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About this report
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3.2
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Previous report
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About this report
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3.3
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Reporting cycle
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About this report
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3.4
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Contact person(s)
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Contact information
Our approach to sustainability - Governance and decision making
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3.5
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Process report content
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About this report
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3.6
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Scope
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About this report
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3.7
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Scope limitations
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About this report
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3.8
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Basis for reporting on joint ventures
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About this report
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3.9
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Data measurement techniques
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About this report
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3.10
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Re-statements
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None identified
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3.11
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Reporting changes
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About this report
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3.12
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Standard Disclosures
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About this report
Global Reporting Initiatives Index
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3.13
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Policy external assurance
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AEGON's portfolio of brands - Assurance
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Governance, Commitments, and Engagement
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4.1
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Governance structure
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Our Shareholders - Corporate governance
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4.2
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Chair of the highest governance body
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Our Shareholders - Corporate governance
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4.3
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Independent members
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Our Shareholders - Corporate governance
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4.4
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Mechanisms for shareholders and employees
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Annual Report, available at website (www.aegon.com)
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4.5
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Compensation highest governance body
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Our Employees - Executive Board remuneration
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4.6
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Processes to ensure conflicts of interest are avoided
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Annual Report - Our Governance
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4.7
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Expertise highest governance body
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Annual Report - Our Governance
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4.8
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Internally developed statements
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Our approach to sustainability - Our business principles
Appendix VI: Business principles
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4.9
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Procedures of the highest governance body
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Annual Report - Our Governance
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4.10
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Performance highest governance body's
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Annual Report - Our Governance
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4.11
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Precautionary approach
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Our shareholders - Overview of risks
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4.12
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Externally developed principles
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Our Shareholders - Current practice and existing international commitemens
Investing responsibly: AEGON as a shareholder Global principles for responsible investment
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4.13
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Memberships in associations
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Our Shareholders - Current practice and existing international commitemens
Our business partners - Minimum standards for intermediaries
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4.14
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List of stakeholder groups
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Our Approach to Sustainability - Our Stakeholders
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4.15
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Identification and selection of stakeholders
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Our Approach to Sustainability - Our Stakeholders
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4.16
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Approaches to stakeholder engagement
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Our Approach to Sustainability - Our Stakeholders
Our Approach to Sustainability - AEGON stakeholder review
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4.17
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Key topics through stakeholder engagement
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Our Approach to Sustainability - Our Stakeholders
Our Approach to Sustainability - AEGON stakeholder review
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Economic performance indicators
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EC 1
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Direct economic value
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Who we are and what we do - AEGON's financial performance in 2009
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EC 2
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Financial implications due to climate change
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Wider community - Protecting the environment
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EC 3
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Coverage benefit plan obligations
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Annual Report, available at website (www.aegon.com)
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EC 4
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Financial assistance received from government
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Our business partners - Relations with the Dutch government
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Environmental performance indicators
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EN 1
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Weight of materials used
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Wider community - Protecting the environment
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EN 2
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Recycled input materials
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Wider community - Protecting the environment
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EN 3
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Direct energy consumption
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Wider community - Protecting the environment
Wider community -AEGON's carbon footprint
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EN 4
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Indirect energy consumption
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Wider community - Protecting the environment
Wider community -AEGON's carbon footprint
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EN 5 (add.)
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Energy saved due to conservation and efficiency improvements
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Wider community - Protecting the environment
Wider community -AEGON's carbon footprint
Wider community - Country and operating unit initiatives in 2009
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EN 8
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Total water use
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Wider community - Protecting the environment
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EN 11
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Location land in protected areas
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Not applicable
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EN 12
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Significant impacts on biodiversity
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Not applicable
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EN 16
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Direct and indirect green-house gas emissions
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Wider community - Protecting the environment
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EN 17
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Other relevant indirect green-house gas emissions
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Wider community - Protecting the environment
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EN 19
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Emissions of ozone-depleting substances
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Not applicable
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EN 20
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NOx, SOx air emissions
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Not applicable
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EN 22
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Total weight of waste
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Wider community - Protecting the environment
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EN 23
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Total spills
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Not applicable
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EN 26
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Initiatives to mitigate environmental impacts
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Wider community -AEGON's Global Green Team
Wider community - Country and operating unit initiatives in 2009
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EN 27
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Products reclaimed at the end of the products' life
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Not applicable
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EN 28
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Monetary value of significant fines
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None
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EN 29 (add.)
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Significant environmental impacts of transport
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Wider community - Protecting the environment
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Social Indicators
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Labor practices and decent work
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LA 1
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Breakdown of total workforce
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Our Employees - AEGON's global workforce
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LA 2
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Employee turnover
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Our Employees - Employee turnover
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LA 4
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Employees covered by collective bargaining
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Our Employees - Employee representation
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LA 7
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Rates of injury, occupational diseases, lost days, and absenteeism
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Our Employees - Absentee rates
Our Employees - Work-related injuries
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LA 8
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Risk-control programs regarding serious diseases
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Our Employees - Absentee rates
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LA 10
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Training per employee category
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Our Employees - Recruitment, training and performance appraisals
Our Employees -Global talent management
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LA 11 (add.)
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Programs for skills management and lifelong learning
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Our Employees - Recruitment, training and performance appraisals
Our Employees - Global talent management
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LA 12 (add.)
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Performance and career development reviews
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Our Employees - Recruitment, training and performance appraisals
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LA 13
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Gender breakdown of governance bodies
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Our Employees - Diversity and non-discrimination
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LA 14
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Ratio of basic salary of men to women
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Our Employees - Diversity and non-discrimination
Our Employees - Salaries, costs and benefits
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Human Rights
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HR 1
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Significant investment agreements that include human rights clauses
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Investing responsibly: AEGON as a shareholder - Global principles for responsible investment
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HR 2
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Screening of suppliers on human rights
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Our Business Partners - Selection of suppliers
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HR 4
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Incidents of discrimination
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Our Employees - Diversity and non-discrimination
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HR 5
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Operations identified as having risk for incidents of violations of freedom of association and collective bargaining
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None identified
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HR 6
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Operations identified as having risk for child labour
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None identified
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HR 7
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Operations identified as having risk for forced labour
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None identified
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Society
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SO 1
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Impact on communities
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Wider community - Community support
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SO 2
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Number of business units analyzed for risks related to corruption
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Our Employees - Tackling corruption, money laundering
and fraud
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SO 3
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Employees trained in organization's anti-corruption policies and procedures
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Our Employees - AEGON's Code of Conduct
Our Employees - AEGON's In Practice Program
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SO 4
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Actions taken in response to incidents of corruption
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None identified
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SO 5
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Public policy positions and participation in public policy development
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Our Business Partners - Governments & regulators
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SO 8
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Monetary value of significant fines
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None
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Product responsibility
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PR 1
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Improving health and safety impacts across life cycle
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Not applicable
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PR 3
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Product information and labelling
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Our Customers - Ensuring product transparency
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PR 5 (add.)
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Customer satisfaction
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Our Customers - Customer satisfaction
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PR 6
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Marketing communications
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Our shareholders - Importance of clear communications
Our shareholders - AEGON's financial communications policy
Our business partners - Distribution
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PR 9
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Monetary value of significant fines
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Customers - Allegations of mis-selling
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Financial Services Sector Specific Performance Indicators
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FS 1
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Policies with environmental and social components
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Our Employees - AEGON's Code of Conduct
Our Business Partners - Selection of suppliers
Our Business Partners - Minimum standards for intermediaries
Wider community - Protecting the environment
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FS 2
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Procedures for assessing and screening environmental and social risks
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Investing responsibly: AEGON as a shareholder - Global principles for responsible investment
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FS 4
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Processes for improving staff competency to implement the environmental and social policies and procedures
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Our Employees - AEGON's 'In Practice' program
The Wider Community - AEGON's Green Team
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FS 6
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Percentage of the portfolio for business lines by specific region, size and by sector
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Who we are and what we do
Annual Report - Our Businesses
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FS 10
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Percentage and number of companies which have interacted with the company on environmental and social issues
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Our Approach to Sustainability: Other reports on AEGON's performance
Investing responsibly: AEGON as a shareholder: AEGON's approach to investing
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FS 12
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Voting policies applied to environmental and social issues
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Investing responsibly: AEGON as a shareholder - Voting policy
Investing responsibly: AEGON as a shareholder: AEGON's approach to investing
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FS 13
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Access points in low populated or economically disadvantaged areas
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Our Customers - Helping customers on low incomes
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FS 14
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Initiatives to improve access to financial services for disadvantaged people
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Our Customers - Helping customers on low incomes
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FS 15
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Policies for the fair design and sale of financial products and services
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Our Customers - New products and modifying existing product specifications
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FS 16
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Initiatives to enhance financial literacy
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Our Customers - Financial literacy
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