• About AEGON

• Message from CEO
• Who we are, what we do
• Role in the world economy
• Retirement populations
• Business environment
• Response to financial crisis
• Refining long-term strategy
• Financial performance

• About this report

• Scope of this report
• Global Reporting Initiative
• GRI Index
• Forward-looking statements
• Assurance

• Our approach to sustainability

• Defining sustainability
• Marco Keim on sustainability

• Our stakeholders

• Our business principles

• Governance and decision-making

• Progress report 2009

• Highlights of 2009
• Performance in 2009
• Other reports on AEGON’s performance
• Looking forward: our objectives for 2010

• AEGON as a shareholder

• Approach to investments

• Investment dilemmas

• Voting policy

• Global asset management organization

• Global principles for responsible investment

• Socially Responsible Investments

• SRI fund performance

• Our customers

• Our basic principles

• Products and services

• Ensuring product transparency
• Helping customers on low incomes
• New products and modifying existing product specifications
• Financial literacy

• Customer satisfaction

• Customer complaints
• Allegations of mis-selling
• Tracing absent policyholders

• Online Services

• The AEGON brand

• AEGON’s brand around the world
• Value of AEGON’s brand
• AEGON’s sponsorships
• AEGON’s international sponsorships

• Our shareholders

• Our basic principles

• Importance of clear communications

• Share price performance

• Dividend policy and payments
• Listings

• Managing risk

• Types of risk
• Risk management in 2009
• Overview of risks
• Governance structure
• Roles and responsibilities
• Group Risk
• Ratings
• Measures
• Internal Audit
• Risk management

• Corporate Governance

• General Meeting of Shareholders
• Executive Board
• Management Board
• Supervisory Board
• Committees
• State representation on the Supervisory Board
• Dutch Corporate Governance Code
• Current practice

• Our employees

• Our basic principles
• Diversity and non-discrimination
• Human Rights
• AEGON’s Code of Conduct

• AEGON’s global workforce

• Employee turnover
• Tackling corruption
• Absentee rates
• Employee representation
• Employee satisfaction

• Recruitment, training and performance appraisals

• Global Talent Management
• AEGON’s In Practice program

• Salaries, costs and benefits

• Salary structures
• Pension arrangements and other benefits

• Executive Board remuneration

• Executive remuneration in 2009
• Pension arrangements for EB members
• Remuneration Supervisory Board

• Our business partners

• AEGON’s supply chain

• Selection of suppliers

• Distribution

• Minimum standards for intermediaries
• Fraud involving intermediaries

• Governments and regulators

• Relations with the Dutch government
• Political contributions
• Tax payments